Holoul AL Bayan

Holoul AL Bayan

When Holoul Al Bayan reached out to Charge+, they didn't have a minor IT problem to fix. They had an empty office. No cables. No workstations. No network. No security. Just four walls and a deadline.

Ten days later, 25 agents sat down, plugged in their headsets, and started working — fully connected to their sister branch in Riyadh, Saudi Arabia.

This is how we made it happen.

The Challenge: Everything, All at Once

Holoul needed a fully operational call center built from the ground up across two floors in Cairo. The gaps weren't just technical — they were total:

• No structured cabling or network infrastructure whatsoever
• No workstations or call center equipment for 25 agents
• No surveillance or physical access control
• No attendance tracking — staff sign-in was manual and error-prone
• Two branches (Cairo & Riyadh, KSA) operating in complete isolation with no shared network
• No organized rack or cabling layout — risk of a messy, unreliable setup from day one

Getting one of these right under a tight deadline is a challenge. Getting all six right simultaneously — while keeping an eye on quality — is what separates a real IT partner from a vendor.

The Solution: Full Infrastructure, Zero Compromise

Charge+ took ownership of the entire build. One team. One delivery. No gaps.

Network & Structured Cabling We pulled and terminated 45 Cat6 network points across both floors, routed with precision and terminated into a centralized rack. Every cable labeled. Every run clean. Multiple access points were deployed to ensure full wireless coverage across the office.

Workstations & Call Center Endpoints 25 computers were supplied, configured, and installed at agent stations. 25 headsets were deployed plug-and-play — ready from the moment agents walked in on day one.

Surveillance & Physical Security 8 IP cameras were strategically positioned across the office with an NVR configured for continuous 24/7 recording and remote access monitoring — giving management visibility at all times.

VPN & Cross-Border Connectivity A DrayTek site-to-site VPN was deployed between Cairo, Egypt and Riyadh, KSA — merging both call center branches into a single unified network. Two countries. One seamless operation.

Access Control & Attendance A smart lock with fingerprint access was installed for secure, controlled office entry. A fingerprint attendance system replaced manual clock-in entirely — accurate, automated, and integrated from day one.

Rack & Cable Management The heart of the infrastructure: a perfectly organized rack with meticulous cable management, labeling, and layout — built to be maintained, not just functional.

The Results: Day One, Fully Operational

100% day-one ready. Network, VoIP, surveillance, access control, workstations, and accessories — all live on the same day.

Holoul's management praised Charge+ for immaculate cable handling, on-time delivery, and a call center built from nothing — exactly as promised.

What This Project Proves

A call center is only as reliable as the infrastructure beneath it. When that infrastructure is rushed, corner-cut, or poorly planned, agents feel it — in dropped calls, slow systems, and security blind spots.

Holoul trusted Charge+ to build their foundation right the first time. We delivered a structured, secure, cross-border operation in 10 days — not because we rushed, but because we planned.

If you're building a new office, launching a call center, or expanding across locations, that's exactly what we do.

Charge+ — Cairo's IT Partner for Startups & SMEs Structured. Secure. Always On.

📍 Nasr City, Cairo, Egypt | 🌐 chargepluscs.com